You can place an order on our website by adding the item to your shopping cart and following the checkout process.

Refer to our size chart available on the product page for accurate measurements, and feel free to contact us for size guidance.

Refer to the care instructions provided with your footwear. Generally, wiping with a damp cloth and avoiding exposure to harsh elements is recommended.

Currently, we do not offer gift wrapping services. However, you can put your request in the Note Box on My Cart page before Checkout.

Unfortunately, only one discount code can be applied per order during the checkout process.

We offer a warranty for the quality and workmanship of our footwear items. If you have any concerns, please contact our customer service team for assistance.

Yes, you can make a gift purchase for a footwear item on our website. During the checkout process, you will have the option to add a gift message and to send the order directly to the recipient.

We do not currently offer custom sizes or designs for footwear items. However, this feature and service will soon be available on our website. Stay tuned for the news update.

Our footwear products are made of high-quality materials and are designed to be durable and long-lasting. We take great care to ensure that our products meet strict quality standards before they are shipped to our customers.

We also offer a range of vegan-friendly footwear. Look for specific product details on the respective product pages.

Check the product descriptions for details on materials used. We offer a variety, including synthetic, leather, and vegan-friendly options.

The frequency of restocking sold out items varies depending on the item and demand. We suggest signing up for our email newsletter also, follow us in Instagram to stay informed about restocks and new arrivals.

We make every effort to accurately represent the colors of our footwear items on our website. However, the actual color of the item may vary slightly due to differences in screen calibaration and display settings.

You can cancel or modify your order within 1-2 hours after placing it by emailing us at infoaty2o@gmail.com with all the necessary details.

Unfortunately, no cancellations can be made once the order has been dispatched. Refunds are only applicable if the cancellation occurs before the package is handed over to the courier.

Y2O is not responsible for delays caused by the courier company or postal authorities. Unfortunately, no cancellations can be made due to delivery delays.

To request a return, please email returns.y2o@gmail.com within 72 hours of receiving the product. Provide your order ID and necessary information.

The product must be unused, in its original packaging, and free from any damage. Y2O reserves the right to conduct a quality check before processing a return.

No, items must be returned with their original packaging and original bills. Returns without these conditions will not be accepted.

If you receive a defective or damaged product, notify us within 24 hours via infoaty2o@gmail.com with your order ID, pictures, and a video of the defect.

Refunds and shipping reimbursements are processed within 7-15 business days after the product is canceled or received by us.

A Y2O credit note is a form of virtual currency provided in cases where a return is initiated for reasons such as imperfect fit, product arrived late, or no longer needing the product.

Yes, the Y2O credit note can be applied during checkout in the 'Coupon Code' section, and the amount will be deducted from the total.

We provide a credit note as a flexible and convenient way for customers to make future purchases with us. It's an alternative to a direct refund, especially in cases where the return is due to reasons other than a manufacturing defect.

Once a return is approved, a Y2O credit note equivalent to the returned item's value (excluding shipping and COD charges, if applied) is issued and sent to the customer via email.

During checkout, enter the credit note code in the 'Coupon Code' section. The amount will be immediately reflected, and the deducted amount will be from the total as per your credit note amount.

We offer standard shipping option for all orders. Shipping times and rates will vary based on your location and the option you choose.

Standard shipping typically takes 3-7 business days.

You will receive a tracking details on your email, WhatsApp, and text notification for your order once it has been shipped. You can use this number to track the delivery status of your order on our website.

If your order has not been shipped, you may be able to change your shipping address. Please contact our customer service team as soon as possible to request a change.

If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance. We will work with you to resolve the issue and track the delivery status of your order.

Yes, we offer free shipping on orders over a certain amount. This amount may vary and is subject to change, so please check our website for the most up-to-date information on our free shipping offer.

Currently we do not offer international shipping.

If you receive a damaged or defective item, please contact our customer service team within 72 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.

If unfortunately you have to return your purchase, you can return it within 7 days post delivery. Returns must be in their original condition, unworn and with all tags attached. See our Return Policy for more details and instructions on how to initiate a return.

No, you can only use one payment method per order.

Yes, you can pay using a debit card. We accept almost all the major bank's debit card.

Yes, we do offer COD as a payment option.

If you encounter any issues with your payment method during checkout, please contact our customer service team for assistance.

We do not save payment information on our website for security reasons. However, some payment methods, such as RazorPay, may offer the option to save your information for future purchases.

Our online payment methods are powered by Razorpay, a secure and reliable payment gateway.

Razorpay is a leading payment gateway in India that provides secure and efficient payment processing services. It is fully compliant with industry security standards and is safe to use for online transactions.